FAQs

Financial Aid can only be used for tuition and books and is not eligible for products in the JWMI gift shop.

What are your shipping rates and policies?

Because we appreciate our customers, we now offer free UPS Ground shipping on all orders. Expedited shipping is also available, but costs will vary depending on location and size of order.

	Free UPS Ground Shipping¹	UPS 2^nd Day Air	UPS Next Day Air
Delivery Time	7 - 10 business days	1-2 business days	1 business day
Availability	All U.S. states	All U.S. states	All U.S. states

¹Free shipping is only valid only at Jack Welch Management Institute's online gift shop for a limited time. No coupon code nor order minimum is required. Jack Welch Management Institute holds the right to discontinue our free shipping offer at any time. Not valid for past purchases or cash. Value cannot be reused when items are returned. Not valid at the Strayer University gift shop nor the bookstore.

How do I return or exchange an item?

The Jack Welch Management Institute Gift Shop team strives to keep costs as low as possible to ensure you are receiving the best quality items at the best possible price.

In order to keep costs low, we unfortunately are unable to process returns and exchanges. All sales are final so please make your selection(s) carefully.

If you receive the wrong item(s) from what you ordered or if your item(s) arrived to you damaged, please contact:

Gift Shop Customer Service

Kim Candilora

801-264-8330 EXT 222

kim@ips1.com

Available Monday-Friday 8AM - 5PM MST

In order to receive a replacement, please notify Customer Service within 5 business days of receiving your shipment.

Where do I go to apply a coupon code?

You will enter your coupon code during checkout. On the right hand side of the screen you will see an input box labeled "Coupon Code" you will then enter your coupon code there and hit "Apply" to apply the discount to your order.

Why can't I find items I’ve previously seen on the gift shop before?

The Jack Welch Management Institute recently decided to switch suppliers for our gift shop site and as a result, items from the previous site which you may have seen a week or two ago are no longer available. We’re hoping this switch will provide a larger variety of items for you and our students. Please peruse our new site for new items.